Privacy Policy

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information (including inferences drawn from it) depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information;
• Automatically through the Services from your device when you use our products or visit our websites, including through cookies and similar technologies;
• Service providers when we engage them to enable technology and when they collect or process personal information on our behalf;
• Partners or other third parties where permitted by law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information to:

Provide, Tailor, and Improve the Services

Provide the Services, perform our contract with you, process payments, fulfill orders, remember preferences, send account-related notifications, process purchases/returns/exchanges, create and manage your account, arrange shipping, facilitate returns, enable reviews, and personalize your shopping experience (including recommending products).

Marketing and Advertising

Send marketing, advertising, and promotional communications (by email, text message, or postal mail where permitted), and show online advertisements for products or services on the Services or other websites, including based on your activity (e.g., purchases or items added to cart).

Security and Fraud Prevention

Authenticate accounts; provide a secure payment and shopping experience; detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activity; protect public safety; and secure our services. You are responsible for keeping your account credentials safe, and we recommend you do not share them with anyone.

Communicating with You

Provide customer support, respond to you, deliver effective services, and maintain our business relationship.

Legal Reasons

Comply with applicable law or valid legal process (including requests from law enforcement or government agencies), participate in discovery or legal proceedings, enforce policies, and investigate potential violations of terms.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

• Shopify and service providers that perform services on our behalf (e.g., IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping).
• Business and marketing partners to provide marketing services and advertise to you. For example, we may use Shopify and related services to support personalized advertising based on your activity. Partners use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to opt out of targeted advertising.
• At your direction or with your consent, such as to ship you products or through social media widgets or login integrations.
• Affiliates or others within our corporate group (including TellCo Europe Sagl).
• Business transactions (e.g., merger, acquisition, or bankruptcy) and related diligence, as permitted by law.
• Legal and protection purposes to comply with legal obligations, respond to subpoenas/search warrants, enforce policies, and protect or defend the Services and rights of users or others.

Relationship with Shopify

Some Service components may be hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve those Services. Information you submit may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.

To learn more about how Shopify uses personal information and the rights you may have, you can review the Shopify Consumer Privacy Policy and, depending on your location, use the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to third-party websites or platforms. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found there.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you believe a child has provided personal information, please contact us at info@tellcosol.com to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information sent to us may not be secure in transit, so please avoid using unsecure channels to send sensitive or confidential information.

How long we retain personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights below. These rights are not absolute and may apply only in certain circumstances. In some cases, we may decline your request as permitted by law.

• Right to Access / Know — request access to personal information we hold about you.
• Right to Delete — request deletion of personal information we maintain about you.
• Right to Correct — request correction of inaccurate personal information.
• Right of Portability — request a copy of your personal information and, in some circumstances, transfer it to a third party.
• Right to Opt Out of Sale or Sharing for Targeted Advertising — where applicable, opt out of “sale”/“share” or targeted advertising.
• Managing Communication Preferences — opt out of promotional emails using the unsubscribe link. Even if you opt out, we may still send non-promotional messages (e.g., about your account or orders).

Additional Rights (UK / EEA)

If you reside in the UK or European Economic Area, and subject to local law, you may also have the right to:

• Object to Processing and request restriction of processing in certain circumstances;
• Withdraw consent where processing is based on consent (without affecting prior lawful processing).

You may exercise your rights by contacting us using the details in the Contact section below. We may need to verify your identity before processing requests, as permitted or required by law. You may designate an authorized agent where applicable; we may require proof of authorization and identity verification.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority. For the EEA, you can find a list of supervisory authorities on the European Commission’s website.

International Transfers

We may transfer, store, and process your personal information outside the country where you live. If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or UK equivalents, unless the destination country has been deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the “Last updated” date.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at info@tellcosol.com.

For the purposes of applicable data protection laws, TellCo Europe Sagl is the data controller of your personal information. Address: Via Lugano 13, 6982, Switzerland.